Warranty

 

Products / Solutions warranty is an integral part of our proposed systems. Being authorized partner for leading international manufacturers in our industry, Tokyo Electronics offers comprehensive warranty of its products / solutions; with services & spares backup.

Our dedicated teams of hardware & software engineers and full-fledge in-house service center are adequately equipped to provide onsite support to customers for hardware & software as well provide fault rectification & repair/replacement of hardware parts at our service center.

 

Service level Agreement (SLA) / Annual Maintenance Contract (AMC)

 With intension to help our customers fully utilize the procured systems, we offer comprehensive support – through Service Level Agreements – even after warranty period is expired.

We offer multiple types of Service Level Agreements against their specific costs; giving customer options that best support their procured systems.

 

 

Repair and Supplies

 

Our qualified engineers are trained, equipped & authorized to carry out fault diagnosis & rectification through repair/replacement in hardware.

Incase any fault requires direct support from manufacturers, we have the arrangements to get their support at our workplace OR at their workplace, as the case maybe.

At the same time, being one-window solution for its customers – we keep ample stock for various components & peripherals of a system, which any customer may need time to time.

For specific parts or peripherals, we can arrange on customer demand.